November General Meeting Event

Join us to connect and socialize with other professionals, hear updates from the City & Chamber and find out what is happening around your community. New members will have the opportunity to introduce themselves and their business.

Guest Speaker:  Jan McLaughlin, Your Communication Connection
Topic: Getting In Your Customer's Way?
  
Policies, procedures or people may be driving them away. Take the time to evaluate the direction of your customer service and you may discover it's time to realign your compass! Jan will share some revealing statistics and then guide you through an evaluation of three crucial aspects of customer service:
- Policies you have in place and may need to revisit
- Procedures that create hoops for your customers to jump through
- People skills of those working with customers and those leading them

Jan M. McLaughlin, CSP helps professionals discover how to positively influence the responses they receive. She had been a teacher, retail manager and actress in television commercials when she established her first business. She has earned the Certified Speaking Professional designation - the speaking profession's international measure of speaking experience and skill. Fewer than 10% of the the 5,200 members of the Global Federation of Speakers earn this designation. Learn more about Jan McLaughlin here.

Light breakfast refreshments will be served.  Thank you to this month's Refreshment Sponsor: Phillips Insurance.